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Adjusting Customer Account Balance v2015

  1. Adding positive balance to customer account
  2. Adding negative balance to customer account

 

1. Creating a negative balance to customer account

ex: Customer balance shows as “$0.00” in ERPLY, however they actually owe funds that need to be reflected in balance report:

 

zero balance

Create an Invoice for the customer that has no product associated as well as no payment.
Navigate to the SALES module and select ‘Invoices.’ Be sure to select ‘Invoice’ as document type.
Add your customer and add the balance to be added to price field. If not set already, change the tax to zero percent.
Confirm and Save.

 

invoice adjust

 

Once saved, the customer account balance will reflect the funds owed:

 

updated balance

2. Creating a positive balance to customer account

The customer is showing a negative balance, however they have made payments. (no invoice to associate payment with)

 

updated balance

Open the SALES module and select ‘Payments.’

 

payments

payments screen

Add the customer.

**Do not select invoice to associate payment with**

Specify the amount to be added to account & payment type, then save.

Open the Customer Card. The balance now reflects the changes from this payment:

zero balance

*TIP*

When adding a payment to customer account, this payment WILL show in daily reports (Z-report) for the date payment is created. If this payment was taken on previous day, and is NOT needed to reflect in Z-report, be sure to POST-DATE the PAYMENT date to a day BEFORE ERPLY implementation.

 

calendar


Related Guides

Creating Customers & Customer Groups
Associating Price Lists with Customer Groups
Prepaid Store Credit