- Adding positive balance to customer account
- Adding negative balance to customer account
1. Creating a negative balance to customer account
ex: Customer balance shows as “$0.00” in ERPLY, however they actually owe funds that need to be reflected in balance report:
Create an Invoice for the customer that has no product associated as well as no payment.
Navigate to the SALES module and select ‘Invoices.’ Be sure to select ‘Invoice’ as document type.
Add your customer and add the balance to be added to price field. If not set already, change the tax to zero percent.
Confirm and Save.
Once saved, the customer account balance will reflect the funds owed:
2. Creating a positive balance to customer account
The customer is showing a negative balance, however they have made payments. (no invoice to associate payment with)
Open the SALES module and select ‘Payments.’
Add the customer.
**Do not select invoice to associate payment with**
Specify the amount to be added to account & payment type, then save.
Open the Customer Card. The balance now reflects the changes from this payment:
When adding a payment to customer account, this payment WILL show in daily reports (Z-report) for the date payment is created. If this payment was taken on previous day, and is NOT needed to reflect in Z-report, be sure to POST-DATE the PAYMENT date to a day BEFORE ERPLY implementation.