Billing and Cancellation

 

When do I get billed?

Payment is due in advance at the start of each billing cycle. The Customer’s billing cycle starts on the day that the Customer creates an Account, so if the customer signs up on the 14th, their next bill is due on the 14th of the next month. Late payments may result in account suspension and possible cancellation.

How do I make a payment?

Payment is set up to be a recurring charge made by credit or debit card. We will appear as ‘point of sale.com’ on your credit card bill.

I need to change my payment information. How do I do that?

Please email billing@erply.com in regards to any updates or changes regarding payment information. We do not handle any billing inquires over the phone. Please do not send any credit card information in your email. Changes will take effect within the next 48 hours.

I want to downgrade my account.

Please email sales@erply.com about your concerns, and we will be in touch with you to discuss your new needs and how best to accommodate them.  Please note that with downgrades of service you will receive no refund for already billed services.

I want to cancel.

For cancellation details, please email billing@erply.com and a representative will be in touch with you. There needs to be written request for cancellation 30 days prior to cancellation and end of billing taking effect.