When returning an item, you can choose to give the customer a gift card of equal amount to redeem at a later time. To do this, you must first have gift cards set up both as a payment type and as an item for sale.
NOTE: When creating a gift card for returns, the gift card’s default amount must be set to $0.00. This will prompt the POS to notify the cashier to input an amount.
First, process the return as normal, but do not take payment. The price in the “Total” should be a negative amount.
Next, select the gift card option with a zero amount. It will prompt you to input an amount. This amount should exactly match the total amount shown in the cart, but positive.
The total on the receipt should now read $0.00.
Finally, ring out the sale. Confirm the transaction total is $0.00. The sale amount has now been refunded and is loaded onto the gift card.