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Unblocking a Locked User – Berlin

If a user enters the wrong username or password 5 times in a row, the user account will lock for 15 minutes.

If this happens, a manager will have to restore access.

To do this, go to the SETTINGS module and select “Users.”

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Under the “Access” column, the blocked user will have a notification in red stating how long until they can log back in. To bypass this, click “Unblock.”

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