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Unblocking a Locked User – Berlin

If user has entered wrong username or password 5 times in a row, the user account is locked for 15 minutes.

If this has happened, a manager now has to restore access.

To do this, go to the SETTINGS module and select ‘Users.’

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Under the ‘Access’ Column, the blocked user will have a notification in red stating the time until they can log back in. To bypass this, click ‘Unblock.’

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